JOB DESCRIPTION

Job Description
At Thermo Fisher Scientific Inc., we are looking for an exceptional candidate to join our team as an Engineer II, Field Service. As a global leader in providing integrated solutions, instruments, and enterprise services, we are dedicated to making a positive impact on a global scale. Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:

• High school diploma or equivalent required.
• Bachelor’s degree in Chemistry or Sciences, or equivalent experience preferred. Military or trade school equivalency will be considered.
• 1+ years of experience desired.
• Background in Chemistry or Biochemistry preferred.
• Experience working in a regulated environment preferred.
• Effective communication skills and ability to establish good customer rapport are crucial.
• Proven track record in diagnosing and resolving problems on sophisticated scientific laboratory instrumentation.
• Ability to schedule and work independently and as part of a group to accomplish individual and team objectives.
• Ability to read and interpret technical drawings and diagrams.
• Ability to bend, squat, stretch, and reach every day in a service function.
• Regularly lift and/or move up to 50 pounds.
• Ability to travel up to 50% overnight domestic travel.
• Maintain a valid driver’s license and safe driving record.
• Ability to work overtime and/or outside regular business hours.
  As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today at http://jobs.thermofisher.com

• Provide field service support for liquid chromatography (HPLC), ion chromatography (IC), gas chromatography (GC), trace elemental Analysis (TEA) systems, and mass spectrometry (MS).
• Handle all aspects of customer relationship management, including installation, preventive maintenance, and detailed reporting.
• Work closely with Service and Sales teams to ensure customer satisfaction.
• Schedule and track service calls, manage personal parts inventories, and complete service reports using service ticket management software.
• Train customers on equipment and software, reviewing customer data to assess equipment health and functionality.
• Share repair diagnostics and information to speed up repairs.
• Stay up to date with technical bulletins and factory communications.
• Act as a communication link between the customer and the company to ensure effective service provision.
• Attend factory-provided technical and service training on the latest chromatography products.