Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!

Join us and:

• Work on an award-winning platform that processes billions of dollars every day.
• Be on a team that’s responsible for company-wide top priority projects.
• Boost your career in a FinTech company.
• Boost up your career in a global, multicultural company.
• Support regulated entities in the various areas (brokerage, CFDs, payment Institution, OANDA Crypto)

As a CRM Executive you will:
Implementing OANDA’s customer marketing strategy globally across multichannel and helping to build a robust framework to improve customer engagement and drive revenue growth.

In this role, you will be responsible for:

• Implement best-in-class CRM strategy across multiple channels including email, SMS, push and in-app
• Help to establish the global CRM community within the business, sharing best practice and advocating for customer experience across departments
• Deliver highly targeted CRM campaigns with an ability to show how your strategies have driven value for both customers and the business
• Assist in the creation, distribution and execution of the communications calendar
• Ensure we’re getting the most out of the rest of our CRM technology stack, including testing and personalization tools
• Ensure we embed an optimisation program across our CRM to ensure we are constantly improving
• Optimise existing Reporting on the success of our efforts against set objectives and KPIs
• Help to shape and build of cross-sell, upsell, and referral programs
• Ensure we are delivering our regulatory and legal communications for the business, and managing processes and internal communications for fast and efficient delivery
• Work closely with stakeholders across the business from various departments, bringing confidence through process and workflow improvements and efficient internal communications.

What skillset you need, to be successful in this role:

• 1+ years of experience in the CRM area including hands-on experience in delivering communications to retail customers as well as proven track record of delivering customer centric initiatives
• Detailed, organized, and precise in orchestrating incoming workload
• Good organizational skills, highly motivated and willing to take on challenges
• Openness for trying new approaches and pushing the boundaries
• Positive attitude, flexible nature, ability to thrive in a fast-paced, constantly changing environment
• Ability to work independently and in a team with strong interpersonal and presentation skills
• Proficient in CRM platforms such as Optimove, Salesforce, Braze, Hubspot etc

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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In this role, you will be responsible for:

• Implement best-in-class CRM strategy across multiple channels including email, SMS, push and in-app
• Help to establish the global CRM community within the business, sharing best practice and advocating for customer experience across departments
• Deliver highly targeted CRM campaigns with an ability to show how your strategies have driven value for both customers and the business
• Assist in the creation, distribution and execution of the communications calendar
• Ensure we’re getting the most out of the rest of our CRM technology stack, including testing and personalization tools
• Ensure we embed an optimisation program across our CRM to ensure we are constantly improving
• Optimise existing Reporting on the success of our efforts against set objectives and KPIs
• Help to shape and build of cross-sell, upsell, and referral programs
• Ensure we are delivering our regulatory and legal communications for the business, and managing processes and internal communications for fast and efficient delivery
• Work closely with stakeholders across the business from various departments, bringing confidence through process and workflow improvements and efficient internal communications

What skillset you need, to be successful in this role:

• 1+ years of experience in the CRM area including hands-on experience in delivering communications to retail customers as well as proven track record of delivering customer centric initiatives
• Detailed, organized, and precise in orchestrating incoming workload
• Good organizational skills, highly motivated and willing to take on challenges
• Openness for trying new approaches and pushing the boundaries
• Positive attitude, flexible nature, ability to thrive in a fast-paced, constantly changing environment
• Ability to work independently and in a team with strong interpersonal and presentation skills
• Proficient in CRM platforms such as Optimove, Salesforce, Braze, Hubspot et